vSphere 6.5 – Upload File to Service Request via Web Client

By | December 30, 2016

Just a quick note on something I spotted as I’ve been working through some blog posts for vSphere 6.5. It looks like you can now upload files for a Support Request to VMware directly from the vSphere Web Client.

KB 1008525 lists some of the main methods for uploading diagnostic information to VMware including using the Support Assistant (which I am planning to do a post on), FTP and email. It does not yet contain information for this new feature in vSphere 6.5, but it is documented here.

The vCenter Server requires access to https://*.vmware.com:443/* for this feature to work.

To use this feature, log into the vSphere Web Client, click on Administration, under support click Upload File to Service Request, and then click the box labelled Upload File to Service Request.

Enter in the SR number and click Choose File and browse to the file you want to upload, and then click OK. The file will then be uploaded to VMware.

A nifty little feature, handy if you are already in the web client and need to upload a file as it will save you having to launch an FTP connection or using another method.

2 thoughts on “vSphere 6.5 – Upload File to Service Request via Web Client

  1. Herb

    Just curious, is this feature a replacement for the support appliance for vSphere 6.5 or will there be an updated appliance as well?

    Reply
    1. Matt Post author

      Hi Herb,

      There should be a new release of the support assistant appliance soon with support for 6.5. The feature mentioned in this article is just for uploading files to an existing SR, so you can’t open a SR out of the box from the web client.

      Cheers, Matt.

      Reply

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